Below you will find our returns policy – which is all about YOU.
We want you to be 100% satisfied with any order placed with us. Therefore if you wish to return an item for whatever reason you may contact us by email at firstname.lastname@example.org within seven days of your purchase, stating the reason for return. We will then supply you with a return address and returns number, which is very important, because no goods can be returned without a returns number.
*Goods can be returned for a full refund if they are faulty or if the wrong item has been dispatched.*
If the goods have been dispatched as ordered, they can be returned for a refund, but only for the cost of the goods, not the delivery charge. All returns must be organised within 21 days of receiving your order. Items must be unused and still have their original packaging and labelling attached. Nothing in these conditions affects your statutory rights as a consumer. The card or account used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.)